Frequently Asked Questions
Everything you need to know about your Elizabeth Scarlett order, from our velvet craftsmanship to global delivery.
How should I care for my Elizabeth Scarlett velvet products?
To keep your embroidered velvet looking its best, we recommend a gentle spot clean with a damp cloth. For deeper cleans, our pouches can be hand-washed in cold water with a mild detergent. Avoid machine washing or tumble drying to protect the intricate threadwork.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard UK delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination. Tracking information is provided via email once your order leaves our warehouse.
What is your returns policy?
We want you to love your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of receipt for a full refund. Please note that personalized or monogrammed items are non-returnable.
Do you offer gift wrapping services?
Yes, all Elizabeth Scarlett orders arrive beautifully wrapped in tissue paper. For a special touch, you can select our premium gift box option at checkout, which includes a hand-written note and our signature ribbon-tied packaging.
Are your products sustainably made?
Sustainability is at our core. We use 100% cotton fabrics and ensure our manufacturing partners adhere to fair labor practices. Additionally, a portion of our profits is donated to wildlife conservation charities to help protect the animals that inspire our designs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna for eligible customers.